The best advice I ever heard about listening came from Sam Palmisano. Someone asked him why his experience working in Japan was so important to his leadership development, and he said "Because I learned to listen. I learned to listen by having only one objective: comprehension. I was only trying to understand what the person was trying to convey to me. I wasn't listening to critique. I wasn't listening to object. I wasn't listening to convince. I was listening solely for comprehension."
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